Terms of Service

1. Introduction

By purchasing any services from Joe Gray Coach, you agree to the following Terms of Service. These terms govern the relationship between the Client ("you") and the Trainer ("us/we"), outlining responsibilities, services, and policies.

2. Services

We offer online personal training and nutrition coaching services designed to help you achieve your fitness goals. Services may include custom workout plans, nutrition guidance, regular check-ins, and access to exclusive materials, depending on the package you choose.

3. Eligibility

Before participating in any of our programs, you must complete a PAR-Q (Physical Activity Readiness Questionnaire). This is to ensure your health status and readiness for physical activity. We may require a doctor's note or further clarification depending on your responses to the PAR-Q.

4. Payments and Fees

All services are paid upfront, either monthly or in full for the duration of your selected contracted plan. No sessions or programs will begin until payment is received in full.

5. Refund Policy

We do not offer refunds once a service plan has been purchased. Our programs are designed for your long-term benefit, and your commitment is essential to achieving the desired results.

6. Public Liability and Professional Indemnity Insurance

We hold Public Liability and Professional Indemnity Insurance to cover any risks associated with providing personal training services. This insurance protects both parties in case of accidents or unforeseen issues arising from our training sessions.

7. Client Responsibility

You are responsible for:

  • Informing us of any injuries, health concerns, or changes in your medical condition.

  • Following the workout and nutrition plans to the best of your ability.

  • Completing all pre-exercise forms, including the PAR-Q.

You acknowledge that participation in exercise involves inherent risks. You agree to release us from any liability for injuries or conditions arising from our training programs, provided we act in accordance with professional standards.

8. Trainer Responsibility

We are responsible for:

  • Providing a custom training program based on your needs and goals.

  • Offering guidance on form, technique, and nutrition.

  • Responding to client inquiries within a reasonable time frame.

We do not guarantee specific results from the training, as success depends on your own effort and commitment.

9. Data Protection and Privacy

We collect and store your personal data, including health information, for the purpose of providing training services. This data will not be shared with third parties without your consent. We comply with all applicable data protection laws.

10. Force Majeure

We are not responsible for any delays or failure in providing services due to circumstances beyond our control, including but not limited to natural disasters, technical difficulties, or government regulations.

11. Amendments to Terms

We reserve the right to update these Terms of Service at any time. Clients will be notified of any changes, and continued use of services implies acceptance of the updated terms.